Last Updated: January 08th, 2025
Welcome to Emergency Electrician Oxted. We operate https://emergencyelectricianoxted.co.uk/ (the “Site”), a lead generation platform connecting potential customers with electrician service providers in the United Kingdom.
This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
2. Data Controller Information
Emergency Electrician Oxted is the data controller responsible for your personal data. For all data protection matters, contact our Data Protection Officer at:
3. Personal Data We Collect
3.1 Information You Provide
When using our Site, you may provide:
- Name and title
- Contact details (address, email, phone number)
- Service requirements
- Property details relevant to service requests
- Communication preferences
3.2 Automatically Collected Information
We automatically collect:
- IP address and location data
- Browser type and version
- Operating system
- Access times and dates
- Pages viewed
- Referring websites
- Device information
3.3 Cookies and Similar Technologies
We use cookies and similar technologies.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
4.1 Contract Performance
- Processing service requests
- Connecting you with service providers
4.2 Legitimate Interests
- Improving our services
- Preventing fraud
- Marketing our services
- Analytics and research
4.3 Legal Obligations
- Compliance with UK laws
- Tax requirements
- Trading standards
- Consumer protection
4.4 Consent
- Marketing communications
- Cookie usage
- Sharing data with service providers
5. How We Use Your Data
We use your personal data to:
- Process service requests
- Connect you with relevant service providers
- Communicate about your enquiries
- Improve our services
- Comply with legal obligations
- Prevent fraud
- Send marketing communications (with consent)
6. Data Sharing
6.1 Service Providers
We share your data with:
- Verified service providers in our network
6.2 Legal Requirements
We may share data:
- To comply with legal obligations
- To enforce our terms of service
- To protect rights and safety
- In connection with business transfers
7. Data Security
We implement appropriate technical and organisational measures including:
- Encryption
- Access controls
- Regular security assessments
- Data backup procedures
8. Data Retention
We retain personal data for:
- Marketing data: Until consent withdrawal
9. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (in certain circumstances)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
10. International Transfers
We keep your data within the UK and European Economic Area (EEA). If we transfer data outside these areas, we ensure appropriate safeguards are in place.
11. Marketing Communications
We send marketing communications only with your explicit consent. You can withdraw consent at any time by:
- Contacting our Data Protection Officer
- Updating your account preferences
12. Changes to This Policy
We may update this policy. We will:
- Post updates on this page
- Update the “Last Updated” date
13. Contact Us
For privacy queries, contact: emergencyelectricianoxted@gmail.com
14. Additional Information
15.1 Children’s Data
Our services are not intended for children under 18. We do not knowingly collect data from children.
15.2 Automated Decision-Making
We do not make automated decisions about you without human intervention.
15.3 Special Category Data
We do not typically collect special category data. If required, we will seek explicit consent.